OnCommand Connection

Advanced Remote Diagnostics

An industry-leading remote diagnostics solution that supports all commercial truck makes and models and transforms vehicle data into critical insights that help drive greater uptime and reduce total cost of ownership.

Using the connection of virtually any telematics provider, OnCommand Connection provides access to real-time vehicle health, prioritizes repair and maintenance work, and gets your fleet back on the road a little quicker.

Features and Benefits

  • Real-time vehicle performance data streamlined within a single portal.
  • Open architecture connects to existing providers.
  • Unrivaled dealer network and service to stay on the road longer.
  • Managed repairs and costs for increased uptime.

OnCommand Connect

For Fleet Managers and Technicians

Improve the ease, speed, and accuracy of vehicle repair and maintenance.

OnCommand Service Information gives technicians access to the most up-to-date, VIN-based service and parts information. It’s an invaluable centralized source of essential service information to help improve vehicle repairs and maintenance, repair shop efficiency, technical knowledge and vehicle uptime.

  • With a subscription, technicians can gain real-time, up-to-date VIN-based service and parts information for any International® Truck.
  • Locate technical information by major component group, model, vendor, engine, and feature code.
  • Service manuals and bulletins are illustrated and include repair, overhaul, troubleshooting tips, and diagnostic information.
  • Documents and notes can easily be uploaded and attached per VIN.
  • The Service Tool catalog includes all essential tools for servicing International Trucks and MaxxForce® engines.
  • Use the IKnow technical database to search service articles by entering symptom terms and/or descriptions.

OnCommand Parts Information

Locate and order parts quickly.

When parts sometimes need to be replaced, you want to make sure your service technicians have access to the right parts. OnCommand Parts Information is a customized home page that provides service technicians instant access to your truck’s parts lists.

Features and Benefits

  • Complete vehicle line-set ticket information as it was originally ordered.
  • Figure, keyword, part number and visual search tools.
  • Access to All-Makes parts programs.
  • Cross-reference searches for vendor and OEM part numbers.
  • Create custom parts lists.
  • View actual customer pricing.
  • Check parts availability at the International parts distribution centers.
  • Documents and notes can be uploaded and attached to a specific VIN.

OnCommand Parts Return Program

Make your obsolete and overstock parts work for you.

If you have excess parts inventory that’s taking up space, decreasing productivity and tying up assets, we can help. We created an industry-unique program to return excess and obsolete parts, regardless of their make, with the potential to earn full reimbursement, at fleet cost, through additional parts purchased throughout the dealer network.

Features and Benefits

  • Turn obsolete and surplus parts into real working capital.
  • Enjoy flexible purchase options.
  • Receive up to 100% of your returned parts in purchasing credits.
  • Get instant credit recognition when you choose any program in the Fleet Charge® offerings.
  • Access more than 700,000 part numbers available throughout the International Trucks dealer network.
  • Utilize monthly reports to chart growth and earn-back percentages.

OnCommand Service Partner

Get your trucks back onto the road faster.

There are two things you worry about when your trucks are in the shop: How long are they going to be out of commission and how much it’s going to cost. Worry a little less with OnCommand Service Partner. It’s our dealer-provided maintenance repair program. When your truck goes in for service, we guarantee it receives expedited diagnostic service and accurate repair estimates.

Features and Benefits

  • A basic initial diagnostic advisory performed in hours versus days.
  • Consistent, accurate and detailed estimates as well as inspections and authorizations.
  • Guaranteed fixed, fair, and consistent labor times on the most common repairs/maintenance operations.
  • Twelve-month warranty on all parts and labor.
  • Online portal for instant access to estimates, repair status updates, communication tools and labor-time directories.

OnCommand Repair Advocate

Stay on top of your truck's repairs, get on with your day.

With the OnCommand Repair Advocate program, you can track and manage your truck repairs efficiently. Monitor progress, communicate with repair facilities and the Repair Advocate team, and access case files for each repair on your fleet through the online portal, enhancing overall communication and fleet operation management.

Features and Benefits

  • Verify when the unit arrives at the authorized service location.
  • Review repair history as well as identify any open campaigns, recalls or calibration updates with the service location.
  • Attach a comprehensive Health Report about your vehicle to the online case file.
  • Monitor the case file and work with the service location to help coordinate repair support.
  • Coordinate Navistar parts, technical and field support, as needed.
  • Help facilitate timely communications and repair progress updates via the case file.

OnCommand Education

Get the know-how to keep your trucks operating at peak performance.

OnCommand Education is a series of programs designed to teach fleet managers and service technicians how to properly operate, maintain and work with OnCommand for optimum uptime and reduced maintenance costs.

Features and Benefits

  • Unlimited number of students can be enrolled.
  • Student progress is tracked for all courses taken and completed.
  • Customer-designated administrators can access education records for all their students.
  • Managerial reports track students’ progress.
  • Certificates can be printed upon completion of courses.
  • Classes are available instantly online or at one of nine training centers in North America.

Our Team is Ready to Answer Your Questions!

Fill out the form and a HOLT Truck Centers representative will contact you as soon as possible.